Refund policy

Thank you for shopping with ALVANDCO. We hope you love your purchase. However, we understand that sometimes an item may not work out. Please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of the date your order is marked as delivered.

To be eligible for a return, the item must be:

Unworn, unused, unwashed, and free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
In its original condition
Returned with all original tags, packaging, dust bags, boxes, and accessories
Accompanied by your order number or proof of purchase

Items that do not meet these conditions may be refused and returned to the customer.

Starting a Return

To request a return, email support@alvandco.co within 14 days of delivery.

Please include:

Your full name
Order number
Item you wish to return
Reason for the return
Photos, when the item is damaged, defective, or incorrect

Returns must be approved before they are mailed. Items returned without prior authorization may not be accepted.

Once approved, we will provide the return address and instructions.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt. ALVANDCO is not responsible for return packages that are lost, stolen, delayed, or damaged while in transit.

Original shipping charges are nonrefundable.

Refunds

Once your return is received, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 5 business days for ALVANDCO to process an approved refund. Your bank or credit-card provider may require additional time to post the funds to your account.

The refund will cover the eligible merchandise price and applicable taxes. Original shipping charges and return-shipping costs are not refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact support@alvandco.co within 3 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.

Include your order number and clear photographs of:

The item
The damaged or incorrect area
The product packaging
The shipping package and label, when applicable

If the issue is confirmed, ALVANDCO will provide an appropriate replacement, refund, store credit, or return instructions at no additional return-shipping cost to you.

Normal wear, improper care, accidental damage, and damage caused after delivery are not considered manufacturing defects.

Nonreturnable Items

The following items cannot be returned or refunded:

Gift cards
Personalized or custom-made items
Final-sale or clearance items
Worn, washed, altered, or damaged merchandise
Items missing original tags or packaging
Earrings and other pierced jewelry for hygiene reasons
Bibles, journals, or books that have been written in, highlighted, marked, bent, or damaged
Items returned after the return window
Free gifts or promotional items

Any final-sale restriction will be identified on the product page or at checkout before purchase.

Apparel

Apparel must be unworn, unwashed, and returned with its original tags.

Please review the product description and size guide before ordering. Selecting an incorrect size does not qualify as a damaged or defective item.

Jewelry

Eligible jewelry must be unworn and returned with its original pouch, box, tags, and protective packaging.

For health and hygiene reasons, earrings and pierced jewelry are final sale unless they arrive damaged, defective, or incorrect.

Tarnishing or damage caused by improper storage, exposure to chemicals, moisture, perfume, lotions, swimming, showering, or normal wear may not qualify as a defect.

Bibles, Journals, and Books

Bibles, journals, and books must be returned in new, unused, and resalable condition.

Items cannot be returned after they have been written in, highlighted, personalized, folded, stained, or otherwise used.

Exchanges

We do not guarantee direct exchanges because inventory may be limited.

The quickest way to receive another size, color, or product is to request a return for the eligible original item and place a new order.

Replacement items are subject to availability.

Sale and Promotional Purchases

Items marked Final Sale cannot be returned or exchanged.

Items purchased using a promotional discount may be returned when otherwise eligible. The refund will be based on the amount actually paid after discounts.

When a return causes an order to no longer qualify for a bundle discount, free gift, or other promotion, the refund may be adjusted accordingly.

Order Changes and Cancellations

Orders begin processing quickly. Contact support@alvandco.co as soon as possible if you need to request a change or cancellation.

We cannot guarantee changes or cancellations after an order has been placed. Once an order has entered processing or shipped, it must follow the standard return process.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect address, refused delivery, unsuccessful delivery attempt, or failure to collect the package may be refunded after the merchandise is returned and inspected. Original shipping costs and any carrier return fees may be deducted from the refund.

Lost or Stolen Packages

ALVANDCO is not responsible for packages marked as delivered by the shipping carrier but reported missing or stolen.

Please check with household members, neighbors, your building office, and the shipping carrier. Contact us promptly, and we will assist with available carrier information or claim procedures.